REFUNDS & EXCHANGES 

Store Return Policy

  • Returns must be made within 14 days of your original purchase date, accompanied by the original receipt.

  • Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.

  • Merchandise sold at a discount (on sale or promotion) is valid for a one-time merchandise exchange of equal or greater value. 

  • Monogrammed and engraved items, cosmetics, hair accessories, gift cards, and items purchased on final sale cannot be returned and are non-refundable.
     
  • We do not price adjust at this time.
     
  • Refunds will be issued in the original form of payment.
     
  • Store credits and gift cards cannot be replaced if lost or stolen.
     
  • The Turquoise Elephant reserves the right to deny a refund if the merchandise is deemed non-resalable.