REFUNDS & EXCHANGES
Store Return Policy
Returns must be made within 14 days of your original purchase date, accompanied by the original receipt.
Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
Merchandise sold at a discount (on sale or promotion) is valid for a one-time merchandise exchange of equal or greater value.
- Monogrammed and engraved items, cosmetics, hair accessories, gift cards, and items purchased on final sale cannot be returned and are non-refundable.
- We do not price adjust at this time.
- Refunds will be issued in the original form of payment.
- Store credits and gift cards cannot be replaced if lost or stolen.
- The Turquoise Elephant reserves the right to deny a refund if the merchandise is deemed non-resalable.